2 days until Valentine's Day and not a reservation to be had, not even the lounge

Valentine's Day is in 2 days. If you wanted to get a reservation for 2 people at 7:00 by the fireplace you should have made your reservation over a week ago. If you wanted a regular dinner time, you should have made your reservation over the weekend. As of 2 days ago we really didn't have any reservations in the main dining room between 6:00 and 8:00. We are booked. Good for us, bad for you.

So you don't plan ahead. I understand. We're not all planners. I feel for you, silly boyfriends who forgot this is the all-important holiday. You can tell the desperation in their voice when they call--they're very polite and will take that oddly early or late reservation. 

Now, if you're a middle aged woman (a self-proclaimed "regular") and ask for a reservation for 4 people at 7:00 by the fireplace at 9:30 this evening, I will also do what I can to help. However, the only availability I have is 5:45 or 8:00 in the lounge. I apologize (whilst snickering to myself that people are that ignorant about Valentine's Day reservations) explaining that's all I have since it is, in fact, Valentine's Day. 

Apparently I don't know who she is. She "always sits by the fireplace with [insert specific server here]." I don't play that game. I explain the times I have available again and that they're in the lounge (read: bar). She tells me her kids used to work there. In my opinion, then she should know she is being a huge bitch and that this is unacceptable behavior to berate the hostess over reservations. If I overbook the dining room it will screw up the whole night and I will get in trouble. So Mrs. [insert English name here], I am not going to go out on a limb for you.

Go ahead, ask for my manager. I am doing what I'm supposed to. Now unfortunately for you, Mrs. [insert English name here], I have told my manager you're on line 1 but she is too busy to take your call right away and has already forgotten you were waiting on hold. Typically I would go gently remind my manager about the call waiting for her, but she looks busy and Mrs. [insert English name here] is a super rude human.

So I clocked out and left for the night.

Be nice to your hostesses, we are the gate keepers. Happy almost Valentine's Day.